Please note that these policies have been updated. Greenlight Bookstore accepts returns on merchandise in saleable condition within seven days of purchase, with proof of purchase. (Note that for pickup orders placed online, the returns window begins when customer is notified their order is ready for pickup.) Receipt must be present for refund in the same form as payment. For gift returns or other returns without the original receipt, store credit will be issued. Markdown books and other specified items on a case by case basis are nonrefundable.
For website purchases shipped via UPS ground, Greenlight will replace or refund items that arrive severely damaged. Replacement is limited to one per customer; if repeat damaged shipments are received at a mailing address, items will be refunded or held for pickup in the store.
If you aren't sure about the returnability of a book or if you have any other questions about returns, please email firstname.lastname@example.org